What documents do I need for KYC verification at fpoker, and how do I submit them?

KYC verification requires two things: proof of identity and a selfie. For identity, a National ID (NID) is the easiest option; if you don't have one, a passport or birth registration certificate will also be accepted. Make sure to capture clear photos of both the front and back of your document. For the selfie, hold up a piece of paper with the current date written on it — this confirms that you are personally submitting the request. To submit, go to "Identity Verification" under Profile Settings and upload your photos. Verification is typically completed within 1–3 business days. If unsuccessful, you will be notified by email with the reason.

When do I get my winnings after placing a bet — how long does a withdrawal actually take?

Winnings are credited to your fpoker balance instantly once a match or game ends — no waiting required. Withdrawal requests to Mobile Pay or Nagad are typically processed within 1 to 4 hours. During peak periods, such as major match nights, it may take slightly longer, but never more than 24 hours. Withdrawals of large amounts may be held if KYC verification is incomplete — so make sure to verify your account in advance. After submitting a withdrawal request, your profile will show a "Pending" status, which will update to "Completed" once processed.

fpoker | Privacy Policy – Your Data, Protected

1. Introduction

Fpoker.biz ("fpoker", "we") operates an online betting and gaming platform for users in Bangladesh. This Privacy Policy explains what information we collect from you, how we use it, and how we keep it secure.

By creating an account or using fpoker's services, you agree to this policy. We have written it in plain language so you can clearly understand what we do — and do not do — with your information.

In Brief: fpoker does not sell your data, does not collect information beyond what is necessary, and will not send you marketing messages without your consent.

2. What Data We Collect

We only collect information that is necessary to operate the platform, verify your identity, and ensure secure transactions.

At the Time of Registration

Full Name

Mobile Number

Email Address

Date of Birth

Address (Optional)

Password (Hashed)

KYC Verification Timeline

National ID Card

Passport (Optional)

Selfie Photo

Proof of Address

Automatically Collected Information

When you browse fpoker, certain technical information is collected automatically:

IP Address & Device Type
Browser version and operating system
Time spent on site and pages visited
Betting & Gaming Activity Logs
Transaction History & Payment Methods

What We Do Not Collect: Your payment PIN, Mobile Pay/Nagad password, and full card numbers are never stored. All payment processing is handled entirely through certified payment gateways.

3. How We Use Your Data

Fpoker uses your information solely for the purposes listed below — and nothing beyond that:

Account Creation & Management

To keep your profile active, secure your login, and provide services such as password reset.

Payment Processing

To process deposit and withdrawal transactions and resolve any failed payment issues.

Identity Verification (KYC)

In compliance with international standards to prevent underage use, fraud, and money laundering.

Service Improvement

To understand which features are used most and where issues arise, so we can continue improving the platform.

Customer Support

So we can fully understand the context of your issue and resolve it faster when you contact support.

Legal Compliance

To retain and provide specific data as required by regulatory authorities.

4. Who We Share Your Data With

Fpoker never sells your personal data. However, in certain limited circumstances, specific information may be shared with trusted partners:

Payment Processors: Approved gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum information required to process transactions.
Game Provider: Providers such as Evolution and Pragmatic receive limited account information solely to power live games.
KYC Service Providers: Certified third-party identity verification providers who adhere to the same security standards.
Law Enforcement Agencies: Mandatory under court orders or valid legal requests.

In all of the above cases, only the minimum necessary data is shared. Every partner is contractually bound to uphold fpoker's security standards.

5. Data Retention & Security

Fpoker stores your data in internationally certified data centers equipped with both physical and digital security measures.

Technical Security Measures

256-bit TLS/SSL Encryption in Transit
AES-256 encryption for stored data
Regular Security Audits & Penetration Testing
Two-Factor Authentication (2FA)
Automatic alerts for suspicious login attempts

How Long We Retain Your Data

Your data is retained for as long as your account remains active. After account closure, transaction records are kept for a maximum of 5 years as required by law, then permanently deleted.

In the Event of a Data Breach: In the event of a data breach, fpoker will notify affected users within 72 hours and take immediate steps to address the issue.

6. Cookie Policy

Fpoker uses cookies to keep the site running smoothly and to enhance your experience. Cookies are small text files stored in your browser.

You can disable optional cookies at any time from your browser settings. However, disabling essential cookies may cause parts of the site to stop working correctly.

7. Your Rights

You have important rights regarding your personal data. fpoker respects these rights and is committed to responding within a reasonable timeframe.

Right to Access

You can request to know exactly what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data beyond what is required by law.

Right to Restrict Processing

You can request that we limit how your data is used for specific purposes.

Data Portability

You may request a copy of your personal data in a machine-readable format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

To exercise any of your rights, email us directly at: privacy@fpoker.biz — We typically respond within 30 days.

8. Underage Users

Fpoker strictly prevents anyone under 18 from accessing the platform. Age is verified at registration and re-confirmed during the KYC process.

If we discover that a minor has created an account, it will be closed immediately and all associated data deleted. If you are aware of a minor with an account, please let us know.

9. Policy Updates

Fpoker may update this Privacy Policy from time to time — when new services are introduced, laws change, or security is enhanced.

You will be notified at your registered email address before any significant changes take effect. The effective date is always updated at the top of the page. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

10. Contact

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch:

Privacy Email

privacy@fpoker.biz

Live Support

24/7 live chat support — available at the bottom right of the site

We may verify your identity before processing data protection requests. Responses are typically provided within 30 business days.

Fpoker Privacy Policy — How Your Data Is Collected and Protected

How We Protect Your Privacy

Bank-Grade Encryption

No Selling of Data to Third Parties

You're in Control of Your Data

Secure Server Storage

Defined Retention Limits

No Unsolicited Communications